Frequently Asked Questions
Everything you need to know about shopping with Route One
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Simply visit our returns portal to start the process.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your products covered by a warranty?
All Route One products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.